Refund & Returns Policy
Effective Date: September 23, 2026
At Grahati’s Creation, we want you to have a smooth and satisfactory shopping experience. If you receive a damaged, defective or incorrect product, please contact us within the applicable return period so that we can review your request.
1. Eligibility for Returns
A return or replacement request may be considered when:
- The product is received damaged or defective.
- The wrong product has been delivered.
- The product received does not match the product ordered.
- The product has a manufacturing or quality issue that qualifies for a return.
Products must generally be unused and returned in their original condition, packaging and with applicable tags, accessories or other items supplied with the order.
2. Non-Returnable Situations
Returns may not be accepted for:
- Products that have been used, washed, altered or damaged after delivery.
- Products returned without original packaging where such packaging is required for verification.
- Products damaged due to improper handling or use by the customer.
- Items that are specifically marked as non-returnable on the product page.
3. How to Request a Return
To request a return or replacement, contact Grahati’s Creation through the details provided below. Please provide:
- Order details
- Product name
- Reason for the return
- Photographs or videos of the product and packaging, where applicable
Our team may review the information provided before approving a return or replacement.
4. Damaged or Incorrect Products
If you receive a damaged, defective or incorrect item, please contact us as soon as possible after delivery. We may request photographs or videos to verify the issue.
After verification, we may provide a replacement, return or applicable refund according to the circumstances and availability of the product.
5. Refunds
Once an eligible return is received and inspected, the refund decision will be communicated to you. Approved refunds may be processed through the original payment method or another applicable method.
The time taken for the refund to appear in your account may depend on the payment provider or banking institution.
6. Exchanges & Replacements
Where applicable, an eligible product may be replaced with the correct or available product. Replacement availability may depend on stock.
7. Cancellation
Order cancellation requests should be made as early as possible. Once an order has been shipped or processed for dispatch, cancellation may not be possible.
8. Return Shipping
For eligible cases involving damaged, defective or incorrect products, the applicable return shipping arrangement will be communicated by our support team.
For other return requests, any applicable shipping or handling charges may depend on the nature of the return and the applicable product policy.
9. Policy Changes
Grahati’s Creation may update this Refund & Returns Policy from time to time. The updated version will be published on this page with a revised effective date.
10. Contact Us
For return, replacement or refund assistance, please contact:
Grahati’s Creation
Dombivli, Mumbai, Maharashtra – 421201
Email: Monikadevkar8111@gmail.com
WhatsApp & Calling: +91 88509 65711